Product Quality Requirements for Temperature-Sensitive and Expiration-Dated Products
Summary
Added specific product quality requirements for temperature-sensitive and expiration-dated products to ensure they meet quality standards and provide reasonable usability time before expiration.
How can I check the status of a product recall? | Will I receive violation points if a product in my shop is recalled?
Summary
Added a FAQ section to the Product Recall Policy addressing how to check recall status, violation points for recalled products, customer notification, and product reinstatement.
Added explicit restrictions on crude, vulgar, and disturbing products and content, including potentially disturbing humor, explicit language, profanity, and offensive expressions, as ineligible for the Shop Tab.
AddedAI-Generated Content Restrictions and Requirements
Fictional Professional Identities and False Personas for Promotion
False or Exaggerated Product Effects Using AI (Not Allowed) | Misleading Product Representation Using AI (Product Not as Described)
Summary
New enforcement rules prohibit AI-generated false or exaggerated product effects and misleading product representations, especially using fabricated professional identities to promote health-related products.
AddedRequirements for Managing Returns, Refunds, and Replacements
Non-Returnable Products
Pre-Owned, Trading Cards, and Live Plants Products
Summary
The policy now explicitly lists Pre-Owned, Trading Cards, and Live Plants as non-returnable products under the Returns, Refunds, and Replacements requirements.
AddedFresh and Frozen Packaged Food Products Requirements
Permitted Fresh and Frozen Packaged Food Products
Requirements to Sell Fresh and Frozen Packaged Food Products
Summary
Introduced specific requirements for selling fresh and frozen packaged food products, including invite-only seller eligibility and mandatory proper packaging, handling, and cold chain maintenance.
AddedExpiration Date Labeling and Shelf Life Requirements
Enforcement Actions and Appeals
Best Practices for Expiration Date Labeling and Shelf Life
Summary
Added best practices for expiration date labeling and shelf life, reinforcing enforcement actions such as account health point deductions, listing removals, sales access revocation, and customer refunds for violations like product dating fraud and mislabeling.
Which products require a Prop 65 warning? | How do I add a Proposition 65 warning label to an existing listing?
Summary
Added detailed guidance on which products require a California Proposition 65 warning label and instructions on how to add these warnings to existing and new listings, including responding to documentation requests.
Submitting an Infringement Notice via TikTok Shop's Intellectual Property Protection Center | Submitting an Infringement Notice through TikTok Shop's Intellectual Property Rights Web Form
Summary
Added procedures for submitting intellectual property infringement notices via TikTok Shop's Intellectual Property Protection Center and web form, enabling rights owners to report and track IPR violations.
Added an 'Overview' heading to the DMCA Counter-Notification Submission Process section without changing the substantive content or requirements for submitting counter-notifications.
AddedRequirements to Appeal Intellectual Property Violations
You Have Permission From The IP Owner 🤝
Steps to follow if you are appealing for this reason
Summary
Added detailed steps for sellers appealing intellectual property violations by proving they have permission from the IP owner, including selecting a specific appeal reason and uploading supporting documents matching official IP owner names.