Review recent policy updates, sorted newest first, with lightweight filters for quick review.
Total updates
404
AddedCustomer Order Cancellation, Return, and Refund Policy
For Undeliverable Orders
Refunds will be automatically processed once the logistics provider confirms the order is being returned to the seller. Sellers do not need to take any action. TikTok Shop will cancel the order and issue the refund to the original payment method. | Orders valu
Summary
New refund timing rules for undeliverable orders: orders ≥$200 no longer receive immediate refunds on failed delivery; sellers must wait for returned items. Sellers gain 10-30 day review window to approve/reject refunds; auto-approval after 30 days if no action taken.
Refunds may take up to five business days. Such returns will not require the seller to approve the refund request after receiving the returned parcels. TikTok Shop will automatically approve refund requests once customers drop off their items. | Sellers will b
Summary
TikTok Shop now auto-approves refunds without seller approval once items are dropped off. Immediate refunds apply except for items ≥$100 or pre-owned category items. Sellers gain 2nd Review process to reject refunds and appeal to customer service.
AddedCustomer Order Cancellation, Return, and Refund Policy
Fabric, material, or style not as expected
Seller
Summary
Return reason "Fabric, material, or style not as expected" added to Fashion category returnable items. Applies when shipping box is in good condition but item contents do not meet expectations.
AddedCustomer Order Cancellation, Return, and Refund Policy
Item doesn't fit / too small / too big
Seller
Summary
Added "Item doesn't fit / too small / too big" as a returnable reason for fashion category with seller responsibility—reorganization of return/refund categories, not a new enforcement mechanism.
AddedCustomer Order Cancellation, Return, and Refund Policy
Product Category
Responsibility for Forward Shipping Fee Refunds to Customers (Seller Chose 3PL-Seller Preferred Logistics) | Responsibility for Forward Shipping Fee Refunds to Customers (Seller Chose 4PL-Platform Preferred Logistics)
Summary
Policy section restructured to clarify refund responsibilities for forward and return shipping costs across different fulfillment models and customer return methods. No new behavioral requirements introduced.
AddedCustomer Order Cancellation, Return, and Refund Policy
Product Category
Responsibility for Return Shipping Cost (Customer Chose Drop-off with Platform Preferred Logistics) | Responsibility for Return Shipping Cost (Customer Chose Self-Arrange Return Shipping)
Summary
Policy now clarifies return shipping cost responsibility by return method: sellers pay for platform drop-off returns; customers pay for self-arranged returns. "No longer needed" returns are also addressed.
Restructured return shipping cost responsibilities section into a table-based format. New layout adds columns for return reason, product category, and refund responsibility split—no change to underlying obligations.
AddedCustomer Order Cancellation, Return, and Refund Policy
All Orders
Manual approval required by seller within 4 business days | The customer must upload the necessary information required and return the product within 30 calendar days from when the return request is approved. If not, the return request will be closed.
Summary
Returns for orders $100.01+ now require seller manual approval within 4 business days (vs. 2 previously). Customers have 30 days from approval to return; TikTok auto-approves if logistics provider fails delivery. Sellers lose returned items if return address not updated.
AddedCustomer Order Cancellation, Return, and Refund Policy
Electronic Orders
Manual approval required by seller within 2 business days
Summary
New manual approval requirement for electronic orders $60.01–$100 with 2-business-day deadline when items remain undelivered 6+ days past estimated delivery.
AddedCustomer Order Cancellation, Return, and Refund Policy
Refund or Return Basic Principles
Sellers have 4 business days to review return and refund requests. If no action is taken within this timeframe, TikTok Shop will automatically approve the request. | Sellers have two (2) business days to review refund-only requests for items $100 or less. For
Summary
Added auto-approval thresholds for returns and refunds with seller response deadlines: 4 days for returns, 2 days for refunds ≤$100, 4 days for refunds >$100. Auto-approves if seller doesn't act.
AddedCustomer Order Cancellation, Return, and Refund Policy
Returns and Refunds
A refund is issued to the customer at the seller's cost, unless specified otherwise. | Sellers can raise a "Refund only" request for orders in transit (shipped status) if the seller wants to issue a refund to the customer but does not receive the returned item
Summary
Policy formally documented return/refund rules: customers return within seller-set window (14–90 days) or default 30 days; refunds issued at seller cost; FBT handles logistics claims; Money-Back Guarantee extends 90 days; sellers may dispute claims.
AddedCustomer Order Cancellation, Return, and Refund Policy
Return and Refund After Shipping
Guide to Managing Returns, Refunds, and Replacements | For customer's return policy, see Return Policy
Summary
New section header and navigation link added under "Return and Refund After Shipping." Text references external Return Policy guide without altering substantive rules on refund issuance or FBT logistics handling.
AddedCustomer Order Cancellation, Return, and Refund Policy
Order Auto-Cancellation
Sellers may appeal enforcement decisions, including shop deactivation decisions, through the appeal and dispute process available in Seller Center. To appeal individual order cancellations, sellers should contact Customer Service and provide supporting documen
Summary
Added clarification that sellers may appeal order cancellations by contacting Customer Service with tracking, shipment, or delivery documentation. No new enforcement consequence or requirement introduced.
AddedCustomer Order Cancellation, Return, and Refund Policy
Partial Cancellation by the Seller
If a product is no longer available due to out-of-stock reasons or unforeseen stock damage, sellers can cancel the partial order at the item level and fulfill the rest of the order (for example, shipping products of the same SKU from different warehouses) for
Summary
New section permits item-level partial order cancellations for out-of-stock or stock damage on multi-SKU orders, but explicitly warns such cancellations negatively impact SFCR.
AddedCustomer Order Cancellation, Return, and Refund Policy
Customer Cancellation (General Principles)
Seller Shipping: If the cancellation request is made less than one hour from the time of ordering during the "Pending" period. Cancellations for trading cards and other eligible collectibles under the bidding feature (such as sports and entertainment collectib
Summary
Sellers now have 24-hour auto-approval timeline for cancellations before 2-business-day SLA. Failure to respond (upload tracking or approve) triggers automatic refund. Collectibles require seller approval regardless of shipping method.
AddedCustomer Order Cancellation, Return, and Refund Policy
Seller Cancellation (General Principles)
Sellers will not be able to fulfill any orders within the first hour of the order placement, known as the "Pending" period. During this "Pending" period, TikTok Shop may automatically approve any customer-raised order cancellations, regardless of shipping type
Summary
New mandatory 1-hour pending period blocks fulfillment post-order. TikTok auto-approves cancellations during this window. 24-hour auto-approval rule for seller non-response added. SFCR penalty for "Awaiting Shipment" cancellations introduced.
AddedCustomer Order Cancellation, Return, and Refund Policy
Seller and Customer Cancellation (General Principles)
If the seller is using Fulfilled by TikTok (FBT), all customer cancellations are handled by TikTok Shop. | Once payment is made, both customers and sellers can cancel an order before the order status in Seller Center is updated to "Awaiting Collection".
Summary
Explicit clarification that FBT cancellations are TikTok-handled; sellers and customers can cancel post-payment before "Awaiting Collection" status. Prohibition on abusive language and post-sale term changes restated.
AddedCustomer Order Cancellation, Return, and Refund Policy
Shipping Types
TikTok Shipping: Sellers choose a Logistics Service Provider (LSP) listed by TikTok Shop in Seller Center to ship orders. | Seller Shipping: Sellers choose their own Logistics Service Provider (LSP) to ship orders as long as they are supported by TikTok Shop a
Summary
Shipping Types section added to policy with clarified definitions of TikTok Shipping, Seller Shipping, and Fulfilled by TikTok (FBT). No new operational requirements introduced—existing shipping options restructured for improved documentation and navigation.
AddedCPSC: Recall Database — All Active Product Recalls
About 200
Consumers will be asked to destroy the hair dryers by unplugging them, cutting the cord and disposing of them in the garbage. Do not sell or give away these hazardous hair dryers. | CPSC is warning consumers to stop using CPLRECR crib bumpers immediately becau
Summary
CPSC added two new active product recalls: Solano Scirocco Onyx hair dryers (electrocution risk) and CPLRECR crib bumpers (suffocation risk). Both carry destruction instructions and prohibit resale.
AddedCPSC: Recall Database — All Active Product Recalls
About 370
Consumers should stop using the recalled heaters immediately and contact Vornado for instructions on how to submit photos of the product and proof of destruction to receive a full refund. | The recalled dressers are unstable if they are not anchored to the wal
Summary
CPSC Recall Database updated with new recall entries (drain covers, interlock switches, heaters, dressers). This is a content update to the public database reflecting newly announced recalls—no changes to recall procedures or enforcement criteria.
