Review recent policy updates, sorted newest first, with lightweight filters for quick review.
Total updates
404
UpdatedGuide to Promotion Performance Score
Guide to Promotion Performance Score
What is the Promotion Performance Score and who is eligible to have one on TikTok Shop? | The Promotion Performance Score measures customer trust and quality of your promotions, ranging from 0 to 5, updated daily. It’s available only to affiliate creators who
Summary
Eligibility thresholds tightened: affiliates now need 5+ orders, 6+ videos, or 3+ livestreams in 30 days (down from 30+ orders, 20+ videos, or 5+ livestreams in 90 days). Score threshold for reach improvement raised from 2.0+ to 2.5+.
Official Government or Military Items and Other Restricted Equipment
Summary
New prohibited category added: Official Government or Military Items and Other Restricted Equipment. Sellers must identify and remove any gov/military items from listings to avoid enforcement.
Medicines, Medical Devices, and Medicinal Supplements
Summary
Added new prohibited category: "Medicines, Medical Devices, and Medicinal Supplements." Section heading inserted but full policy text not yet populated in snapshot.
New explicit prohibition: sellers cannot list human body parts, remains, or mortuary products (caskets, urns, burial vaults, embalming supplies). Exception: human hair wigs remain permitted.
Food items that are not packaged, labeled, or intended for retail sale in the U.S. (for example, repurposed retail candies that do not comply with U.S. laws and regulations)
Summary
Five new food product categories prohibited: perishable foods, baby food for children under 3, baby formula, non-retail-packaged foods, and all homemade foods. Violations trigger listing removal or account penalties.
Added nine new prohibited product categories under Services and Virtual Products: custom documents, exam solutions, real estate services, MLM schemes, sex acts, surrogacy, unlicensed gambling bundles, and unauthorized streaming devices.
Any other products that may violate or facilitate the violation of an individual's privacy
Summary
New "Security and Privacy Products" category added prohibiting sale of personal information access, data-stealing software, hidden recording devices, and products that violate privacy rights.
Any tools for manipulating locks or gaining unauthorized access | Devices to bypass automobile locks or jiggling tools
Summary
Lock picking tools, theft devices, and new medical product prohibitions (PEDs, CBD beauty, unlicensed medicines) formally added to prohibited list with federal citations and WADA/USADA reference.
Narcotics, steroids, and other drugs prohibited by law or regulation | Products identified in an FDA warning letter as unsafe, adulterated, or misbranded
Summary
TikTok expanded prohibited drugs and weapons lists to include new psychoactive substances, designer drugs, simulation guns, replica weapons, self-defense keychains, and weapon-adjacent items.
We do not allow the sale of products that mention specific forms of self-harm or suicide, such as cutting, burning, overdosing, or hanging oneself. This includes, but is not limited to, pens that replicate the sensation of cutting or books that discuss suicide
Summary
TikTok added comprehensive prohibitions on Body and Mental Wellness products: self-harm/suicide-related items, mental health disorder glorification, weight loss/gain supplements, GLP-branded products, and disordered eating content. Violations trigger listing removal and account penalties.
Check out our best practices for Creating Effective Auto Parts Listing Titles | ✨Seller Policy Pulse (April 2025)✨
Summary
Policy Pulse newsletter reorganized with added navigation links to best practices guides (auto parts titles, inauthentic products) and archival policy pulse editions. No new requirements introduced.
Added clarification: product listings support maximum 6 image uploads in JPG/PNG format, no larger than 5 MB per file. This restates existing image submission requirements without introducing new constraints.
Guidelines For Listing Beauty & Personal Care Products
The new Dynamic Settlement and Reserve Policy unifies the Dynamic Settlement Policy and Reserve Policy into a single, transparent framework for fund governance. Sellers will now only receive a single, monthly, email that captures both their Settlement Tier and
Summary
Policy Pulse (May 2026) republishes February 2026 updates in new presentation format. Content covers settlement unification, product image accuracy, VoC enforcement, giveaway tool requirements, and creator account binding—no new substantive requirements introduced.
Order Volume Limit (OVL) for some sellers in probation is now dynamic, ranging from OVL 1 to 10 instead of having a fixed OVL of 10. This does not include sellers in the Beginner tier or above. Sellers with an OVL between 1 and 10 are encouraged to review Orde
Summary
Detected wording changed in this section; review the saved diff for exact added and removed rule text.
Strengthened Enforcement for Inaccurate Tracking Information
Sellers with serious or repeated violations may face stricter penalties, including extended settlement periods. | These updates help create a fair marketplace by reducing unfair advantages from deceptive shipping practices.
Summary
TikTok Shop is strengthening enforcement against inaccurate tracking information, imposing stricter penalties on sellers with serious or repeated violations, including extended settlement periods.
Only creators who meet the eligibility requirements can go LIVE on TikTok. If you meet the eligibility requirements to go LIVE and you're still experiencing an issue, you can report it to us. | As a creator or moderator on TikTok LIVE: • You can't view or send
Summary
Presentation-only update. Support page restructured with improved navigation (added breadcrumb, language options, "Was this helpful?" feature). Substantive LIVE eligibility and comment moderation rules remain unchanged.
UpdatedExpiration Date Labeling and Shelf Life Requirements
Enforcement Actions and Appeals
Deducting points from your Account Health Rating (a metric that measures seller performance) | Deducting points the seller’s Account Health Rating (a metric that measures seller performance)
Summary
Minor wording updates to enforcement actions language. Changed "from your Account Health Rating" to "the seller's Account Health Rating" and "your access" to "access" — grammatical clarifications with no change to enforcement consequences or compliance requirements.
Deducting points the seller’s Account Health Rating | Removing product listings
Summary
Enforcement Actions section added to Chargeback Policy listing five penalty mechanisms (Account Health deductions, listing removal, sale access revocation, refunds, chargebacks). No new chargeback triggers or appeal rights altered.
AddedCustomer Order Cancellation, Return, and Refund Policy
Products Not Received
These refund-only requests are reviewed based on the order's shipping type: For Seller Shipping orders: Sellers have 2 business days to review refund-only requests for items $100 or less. For items priced over $100, sellers have 4 business days to take action.
Summary
New "Package Not Received" refund policy: customers can claim refund post-delivery; sellers have 2-4 business days to respond by price tier. Non-response triggers auto-approval. For items >$300 or FBT orders, TikTok reviews on seller's behalf.
