Summary
Added detailed best practices for sellers on how to respond to violations, including checking notifications daily, understanding enforcement escalation for repeated violations, monitoring key performance metrics, and taking quizzes to reduce enforcement durations.
Why it matters
This update provides sellers with clearer guidance on managing violations proactively, helping them avoid stricter enforcement actions and maintain account health by timely appeals, corrections, and performance monitoring.
Recommended action
Sellers should review the new best practices, monitor their violation notifications daily, prioritize timely appeals or corrections, track key metrics on the Account Health Rating page, and participate in quizzes to mitigate enforcement impacts.
What To Do When You Receive A Violation 05/25/2026 Shop Health This guide outlines what you need to do when you receive a violation.
Compliance guidance - This section will provide a brief overview of the medium-to-long term actions you can take to avoid similar violations in future.
Frequently Asked Questions (FAQs)Feedback We are constantly exploring ways to improve your seller journey with us.
Best Practices When Dealing With Violations Check your email and Seller Center Inbox once a day so you can act quickly to address any violations.
For example, milestone enforcements are one of the situations where we will not immediately take enforcement actions.
To avoid these enforcement actions, submit your appeals or correct your violations as soon as possible, within the stipulated period, to kickstart our review process.
Head over to the Account Health Rating Page as soon as you are notified of a violation to see what actions you can take.
If the violation has a "View" button, it means you received a warning with no enforcement actions taken, or the appeal or correction window has closed.
You should still click on it to learn more about which policy was violated and what actions you can take to avoid re-violating in future.
If the violation has a "View & Appeal", "View & Correct", or "View & Appeal/Correct" button, click on it to learn more about the violation, and what supporting documentation you need to provide or actions you need to take if you want to appeal or correct the violation.
Affects: Seller
Pay attention to your most common violations; these will be indicated on the Account Health Rating page.
The more you repeat a violation, the stronger the enforcement actions will be for every additional violation.
For example, if your shop has violated our Prohibited Products Policy four times, we may issue you just a warning for the first violation, but we may start deducting an increasing number of points from your second violation onwards.
Pay attention to your metrics performance.
Stay on track with best practices from our seller policies and recommended targets for each metric.
Hover over each metric on the Account Health Rating page for their definitions and assessment periods.
Your key metrics include: Late Dispatch Rate Seller-Fault Cancellation Rate Valid Tracking Rate On-Time Delivery Rate Take quizzes as often as you can!
For every quiz you pass, you gain points or reduce the duration of your milestone enforcements.
Read our All about Tik Tok Shop's Policy/Milestone Quiz article for more information.
What To Do When You Receive A Violation 05/25/2026 Shop Health This guide outlines what you need to do when you receive a violation.
Compliance guidance - This section will provide a brief overview of the medium-to-long term actions you can take to avoid similar violations in future.
Frequently Asked Questions (FAQs)Feedback We are constantly exploring ways to improve your seller journey with us.