Summary
Updated the Shop Performance Score (SPS) Appeal Guide with a new date and minor text corrections, maintaining the same appeal process and feature availability details.
Why it matters
Sellers rely on the SPS Appeal feature to correct SPS metrics that may be inaccurately impacting their shop performance and visibility. This update clarifies the appeal process without changing enforcement or penalty conditions, ensuring sellers understand how to use the feature effectively.
Recommended action
Review the updated guide to confirm understanding of the appeal process and ensure timely submission of appeals if SPS metrics appear incorrect.
How to Appeal Your Shop Performance Score (SPS) 05/13/2026 Shop Health Tik Tok Account Health Overview
SPS plays an important role in shop visibility, buyer trust, and driving overall business success. That's why maintaining a strong SPS score is such a big deal. However, we know that sometimes SPS drops are caused by issues unrelated to the seller—such as buyer mistakes, logistics problems, or system errors. The new SPS Appeal feature allows sellers to take action directly to address SPS metrics that they believe are incorrect. Where can I check if the SPS Appeal feature is available for me?
How to Appeal Your Shop Performance Score (SPS) 05/13/2026 Shop Health Tik Tok Account Health Overview
SPS plays an important role in shop visibility, buyer trust, and driving overall business success. That's why maintaining a strong SPS score is such a big deal. However, we know that sometimes SPS drops are caused by issues unrelated to the seller—such as buyer mistakes, logistics problems, or system errors. The new SPS Appeal feature allows sellers to take action directly to address SPS metrics that they believe are incorrect. Where can I check if the SPS Appeal feature is available for me?
Affects: Seller