Summary
Section reorganized to lead with Fulfillment Performance tab navigation. Existing best practices for SFCR management restated in same order without new requirements or deadlines.
Why it matters
Presentation change improves UX clarity for locating SFCR tools. No new behavioral obligations, enforcement thresholds, or compliance deadlines introduced. Sellers already bound by existing SFCR policy.
Recommended action
Review updated navigation path for internal documentation. No urgent compliance action required; existing SFCR practices remain unchanged.
Click on the Fulfillment Performance tab
Best Practices for Improving Your Seller-Fault Cancellation Rate (SFCR)
Maintain accurate inventory levels, do not inflate inventory, and avoid cancellations caused by stock shortages or delayed shipments.
Set the appropriate price and avoid cancellations due to pricing inaccuracies.
Make sure to have accurate product listings that meet compliance requirements. Upload any necessary compliance documentation to the Qualification Center in a timely manner.
Try out the Fulfilled by Tik Tok (FBT) program. Since Tik Tok Shop will handle the entire dispatch and delivery process, these orders are exempt from SFCR calculations.
If eligible, try out our seller fulfillment tools!
Backorder:
Extend the handling time from 3-15 days for products that are temporarily out of stock but can be shipped with only a minor delay.
Custom Handling Time tool:
Extend the handling time from 2 business days to up to 7 business days, for in-stock products that require additional handling time to ship.
Order Handling Capacity tool:
Set an estimated maximum number of orders your shop can handle each day to extend the dispatch SLA and order delivery time.
It also helps you to pace incoming orders to prevent additional order surges.
Backorder:
Extend the handling time from 3-15 days for products that are temporarily out of stock but can be shipped with only a minor delay.
Custom Handling Time tool:
Extend the handling time from 2 business days to up to 7 business days, for in-stock products that require additional handling time to ship.
Order Handling Capacity tool:
Set an estimated maximum number of orders your shop can handle each day to extend the dispatch SLA and order delivery time. It also helps you to pace incoming orders to prevent additional order surges.
No content was removed in this update.
Affects: Seller