Summary
Updated detailed appeal process and evidence requirements for Late Dispatch Rate (LDR) violations, clarifying appeal limits, timelines, and acceptable reasons including carrier scans, logistics issues, uncontrollable events, technical problems, and customer delays.
Why it matters
Sellers now have clearer guidance on how to appeal LDR enforcement actions with specific documentation requirements, reducing risk of penalties due to misunderstandings and enabling better defense against incorrect LDR violations.
Recommended action
Review updated appeal procedures and prepare to collect and submit required evidence promptly when disputing LDR enforcement actions to avoid penalties.
Affects: Seller