Summary
Updated policy clarifies the Invalid Seller Rejection Rate (ISRR) metric and enforcement steps: sellers exceeding a 30% ISRR threshold initially receive warnings, then platform-managed review of refund-only requests for one month, with repeated violations leading to continued platform review and warnings.
Why it matters
Sellers must monitor and maintain their ISRR below thresholds to avoid platform intervention in refund reviews, which can impact seller autonomy and operational control over aftersales disputes.
Recommended action
Sellers should regularly track their ISRR metric, implement auto-approval rules to reduce invalid rejections, and improve aftersales handling to stay below the threshold and avoid platform-managed reviews.
Affects: Seller