Summary
Updated detailed procedures and timelines for aftersales dispute escalations on TikTok Shop, clarifying seller responsibilities for evidence submission, refund obligations, and appeal processes.
Why it matters
Sellers must comply with stricter timelines and evidence requirements for dispute handling, impacting refund liabilities and operational workflows. Failure to meet these can lead to automatic refunds and enforcement actions.
Recommended action
Review and update internal dispute handling processes to ensure timely evidence submission and compliance with refund and return obligations to avoid penalties.
Affects: Seller