Summary
Policy content restructured into detailed Q&A format with step-by-step guide, FAQs, and tips sections. No new requirements or behavioral changes introduced. Existing rules restated for clarity and navigation.
Why it matters
Improved documentation aids creator comprehension of existing Refundable Samples rules (90-day window, sales tracking, stock handling) but does not alter compliance obligations or introduce new enforcement triggers.
Recommended action
Review updated guide to ensure creator team understands existing program mechanics; no policy compliance changes required. Monitor for any future substantive amendments to sales goals, refund timelines, or content requirements.
Purchase samples directly and earn a full refund—including shipping and tax—once your content drives the seller's stated sales goal. Refundable samples is a pathway to skip the free sample approval process and get samples without it counting against your free sample quota. When your influence turns viewers into shoppers, you get refunded and your sample becomes free (sellers usually require 1-3 orders generated). Benefits
Get samples without the wait: Discover and grab refundable samples from tons of brands with zero approval hassles.
They don’t count against your free sample request quota, so you can keep exploring new products.
Show off as a conversion creator: Go beyond just making content and show brands you're a sales-driving force.
This is your chance to prove your impact and turn viewers into shoppers.
Turn your sales power into a free product: Show off your influence by creating content that drives purchases.
When your viewers buy, your sample becomes free.
Example of a product offering Refundable samples Where to find the order refundable sample button Tracking your progress Cancelling your refundable sample order How It Works
Here’s your step-by-step guide to turning product samples into cash back in your pocket.
Step 1:
Order your sample Find a product you’re excited about and tap the Order refundable sample button.
Select your preferred options (like size or color), fill in your shipping details, and complete the purchase.
You can also apply most coupons and promotions to the order, though not all will be applicable to Refundable samples.
Step 2:
Create and post your content Once you receive your sample, get creative!
Film your video or plan your LIVE session.
When you post, make sure to attach the product link so your sales can be tracked.
Focus on generating the number of sales needed within 90 days from receiving the sample to get your refund.
No content was removed in this update.
Affects: Creator, Video
View full Terms and Conditions for more.
Step 3:
Hit your goal and get refunded You can create multiple pieces of content about the same Refundable sample to hit your sales goal.
Once you do, the system will initiate your refund (this only begins after the return period for your qualifying order ends, which may differ based on campaigns/promotions).
View full Terms and Conditions for more.
Check for open requests first.
If you already have a pending free sample request with a seller for a specific product, you won't be able to purchase a Refundable Sample of that same product.
Clear one before trying the other!
Post more than once.
You can create multiple videos or go LIVE several times for the same product.
All sales from content featuring that product link will count toward your refund goal.
To qualify for the refund, sales must be made to other shoppers.
Any purchases you make yourself using your own promotional content will not count toward the refund.
Canceling is an option.
If you change your mind, you can cancel the order from your Order Details page before it ships.
If it has already shipped, you can request a return within the standard return window.
Can I post multiple times about the same Refundable Sample?
Yes, absolutely!
We encourage it.
All settled sales from any of your content featuring the product will be combined to help you meet the refund goal.
What happens if the product goes out of stock after I’ve bought a Refundable Sample?
We’ve got your back.
If a product goes out of stock, we notify the seller to restock it.
Your refund timeline will be paused for 10 days to give them time.
If the seller doesn't restock within 10 days, we will automatically mark your refund goal as complete and no further action is required.
You will also receive a full refund without needing to post any content.
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