Summary
Detected wording changed in this section; review the saved diff for exact added and removed rule text.
Why it matters
This change tightens the reinstatement process, requiring more formal documentation from manufacturers, which increases seller compliance obligations and ensures safer product relisting practices.
Recommended action
Sellers should update their recall management procedures to obtain and submit the specified Letter of Compliance from manufacturers when seeking product reinstatement after a recall.
Product Recall Policy 05/22/2026 Key Points: Sellers must not list or sell products that have been recalled.
Reinstating Products To reinstate a recalled product, sellers must: Submit a Letter of Compliance to your Account Manager or through the appeals process.
The letter must: Be provided by the manufacturer associated with the Product Recall Announcement Be in PDF or Word format Be on official letterhead Be signed by the issuing manufacturer or brand owner Explain the reason for the recall and how new inventory is safe (for example, updated serial numbers or batch codes) Provide product ID, product name,
Recall Response Actions Stay Informed and Notify Tik Tok Shop Check recall websites such as recalls.gov and regulatory body pages for recall updates Watch for recall notices from your Remove Product Listings If your Product ID (PID) is affected by a recall, remove the impacted listings from Tik Tok Shop.
Inventory Clearance and Disposal Fulfilled by Tik Tok (FBT) sellers: Remove recalled inventory from warehouses.
You may have it destroyed on-site or returned Non-FBT sellers: Stop shipments of recalled products immediately.
This may involve removing the recall inventory and disposing, returning, or other methods Enforcement Actions and Appeals We regularly review shops for compliance with our policies.
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Product Recall Policy 05/22/2026 Key Points: Sellers must not list or sell products that have been recalled.
This may involve removing the recall inventory and disposing, returning, or other methods Enforcement Actions and Appeals We regularly review shops for compliance with our policies.
Reinstating Products To reinstate a recalled product, sellers must: Submit a Letter of Compliance to your Account Manager or through the appeals process.
The letter must: Be provided by the manufacturer Be in PDF or Word format Be on official letterhead Be signed by the manufacturer or brand owner Explain the reason for the recall and how new inventory is
Affects: Seller, Listing
Recall Response Actions Stay Informed and Notify Tik Tok Shop Check recall websites such as recalls.gov and regulatory body pages for recall updates Watch for recall notices from your brand owner or manufacturer If you’re a brand owner or manufacturer, notify your Account Manager or submit a Seller Center ticket when a recall occurs Remove Product Listings If your Product ID (PID) is affected by a recall, remove the impacted listings from Tik Tok Shop.
Recall Response Actions Stay Informed and Notify Tik Tok Shop Check recall websites such as recalls.gov and regulatory body pages for recall updates Watch for recall notices from your brand owner or manufacturer If you’re a brand owner or manufacturer, notify your Account Manager or submit a Seller Center ticket when a recall occurs Remove Product Listings If your Product ID (PID) is affected by a recall, remove the impacted listings from Tik Tok Shop.
Recall Response Actions Stay Informed and Notify Tik Tok Shop Check recall websites such as recalls.gov and regulatory body pages for recall updates Watch for recall notices from your brand owner or manufacturer If you’re a brand owner or manufacturer, notify your Account Manager or submit a Seller Center ticket when a recall occurs Remove Product Listings If your Product ID (PID) is affected by a recall, remove the impacted listings from Tik Tok Shop.
Inventory Clearance and Disposal Fulfilled by Tik Tok (FBT) sellers: Remove recalled inventory from warehouses.
You may have it destroyed on-site or returned Non-FBT sellers: Stop shipments of recalled products immediately.
You may have it destroyed on-site or returned Non-FBT sellers: Stop shipments of recalled products immediately.
This may involve removing the recall inventory and disposing, returning, or other methods Enforcement Actions and Appeals We regularly review shops for compliance with our policies.
Previous Fair Pricing Policy Next Product Recall Notices and Compliance Requirements×
For example, new serial numbers or batch codes.
Provide product ID, product name, and description Tik Tok Shop will review your submission.
Watch for recall notices from your brand owner or manufacturer.
Frequently Asked Questions (FAQ)How can I check the status of a product recall?
You can monitor the status of a product recall by contacting the manufacturer or brand owner.
You can also check the official website of the applicable regulatory body: Recalls.gov Consumer Product Safety Commission (CPSC)U.
National Highway Traffic Safety Administration (NHTSA) Food and Drug Administration (FDA)U.
Department of Agriculture (USDA)Will I receive violation points if a product in my shop is recalled?
You will not receive violation points for having a recalled product.
However, you must follow recall requirements quickly and carefully.
If a recalled product is relisted under a new Product ID (PID) before the recall is officially resolved or closed, enforcement actions will be taken.
How will my customers know if a product has been recalled?
When a recall is issued, Tik Tok Shop will notify all customers who purchased the affected product within the recall period.
Notifications will be sent through Tik Tok.
They will include recall details and instructions on next steps.
When can I reinstate my product?
You may reinstate your product only after meeting all reinstatement requirements.
This includes clearing or managing your inventory and obtaining a compliance letter.
Reinstatement before an official recall closure is allowed only if all requirements are met.
See Reinstating Products above.