Summary
Section added with step-by-step navigation instructions for viewing low-satisfaction (1–2 star) chats in Service Analytics and Problem Order Details table. No new IM Dissatisfaction Rate requirements introduced.
Why it matters
Sellers monitoring IM Dissatisfaction Rate gain clearer documentation on accessing chat history details. This presentation enhancement helps sellers locate problem chats faster for analysis and coaching, but creates no new compliance obligations or enforcement triggers.
Recommended action
Review the updated navigation steps to understand where low-satisfaction chat records are displayed in Seller Center. No policy obligation change requires immediate action.
No content was removed in this update.
Affects: Seller