Summary
Added instructional clarification: when viewing IM Dissatisfaction Rate in Service Analytics, verify date range selection matches the dashboard display. No new requirement introduced—guidance only.
Why it matters
Helps sellers avoid misinterpreting metrics due to date range misalignment. Prevents confusion but does not alter IM Dissatisfaction Rate calculation, enforcement, or compliance obligations.
Recommended action
Review Service Analytics date range settings when monitoring chat satisfaction trends. No policy change or behavior modification required.
Check that you have selected the same date range as what is shown on your IM Dissatisfaction Rate
No content was removed in this update.
Affects: Seller