Summary
Detected text changed in a low-signal section and does not clearly introduce a new seller or affiliate requirement.
Why it matters
This update is tracked for auditability, but it should not be treated as a high-priority policy shift without stronger rule language.
Recommended action
Keep monitoring this source and prioritize changes that include explicit requirements, restrictions, or enforcement outcomes.
Guide to Shop Performance Score (SPS)05/22/2026 Summary What is the Tik Tok Shop Performance Score and how is it calculated?
You will automatically receive a Shop Performance Score when you have delivered at least 30 orders (excluding fake orders, sample orders, or gift orders) in the past 90 calendar days.
Orders That Will Not Impact Your Score The following orders, reviews, and requests will not be counted towards your Shop Performance Score: Orders flagged by risk control systems, such as fake orders, review manipulation, or malicious reviews Free Refundable Sample sent to creators Orders successfully appealed for valid reasons Negative reviews and after-sales requests caused by FBT logistics issues Negative reviews caused by platform-subscription features Edits and updates to any existing negative reviews Adjustment Mechanism of Shop Performance Score To encourage merchants to focus on the comprehensive improvement of product satisfaction, logistics and fulfillment, and customer service, with product satisfaction as the cornerstone, the SPS has the following adjustment mechanisms: If the product satisfaction score < 1, then SPS will be automatically adjusted to the lowest factor's score among product satisfaction, logistics and fulfillment, and customer service.
Additional information about the Gold & Silver Star Seller program can be found here.4.5 Level Benefits4.0 Level Benefits Increase Visibility by 30% (via search and recommendations)How Sellers Can Improve Shop Performance Score Watch this SPS Diagnosis video Step 1: Understand your metric score, category benchmarks, trends and address metrics with priority tags Use the dashboards and data shown on your Shop Performance Score page to understand your priorities for common issues, metric scores, and category benchmarks.
How to check Shop Performance Score Check your current score: On desktop: You can check their Shop Performance Score at any time by going to Seller Center > Account Health > Shop Performance Score, or Seller Center > Shop Performance Score widget On app: Tik Tok Shop Seller Center app > Home > Shop Performance Score Appeal Your Shop Performance Score Watch this SPS Appeal video SPS plays an important role in shop visibility, buyer trust, and driving overall business success.
Guide to Shop Performance Score (SPS)05/22/2026 Summary What is the Tik Tok Shop Performance Score and how is it calculated?
You will automatically receive a Shop Performance Score when you have delivered at least 30 orders (excluding fake orders, sample orders, or gift orders) in the past 90 calendar days.
Orders That Will Not Impact Your Score The following orders, reviews, and requests will not be counted towards your Shop Performance Score: Orders flagged by risk control systems, such as fake orders, review manipulation, or malicious reviews Free Refundable Sample sent to creators Orders successfully appealed for valid reasons Negative reviews and after-sales requests caused by FBT logistics issues Negative reviews caused by platform-subscription features Edits and updates to any existing negative reviews Adjustment Mechanism of Shop Performance Score To encourage merchants to focus on the comprehensive improvement of product satisfaction, logistics and fulfillment, and customer service, with product satisfaction as the cornerstone, the SPS has the following adjustment mechanisms: If the product satisfaction score < 1, then SPS will be automatically adjusted to the lowest factor's score among product satisfaction, logistics and fulfillment, and customer service.
Affects: Seller, Listing
Additional information about the Gold & Silver Star Seller program can be found here.4.5 Level Benefits4.0 Level Benefits Increase Visibility by 30% (via search and recommendations)How Sellers Can Improve Shop Performance Score Watch this SPS Diagnosis video Step 1: Understand your metric score, category benchmarks, trends and address metrics with priority tags Use the dashboards and data shown on your Shop Performance Score page to understand your priorities for common issues, metric scores, and category benchmarks.
How to check Shop Performance Score Check your current score: On desktop: You can check their Shop Performance Score at any time by going to Seller Center > Account Health > Shop Performance Score, or Seller Center > Shop Performance Score widget On app: Tik Tok Shop Seller Center app > Home > Shop Performance Score Appeal Your Shop Performance Score Watch this SPS Appeal video SPS plays an important role in shop visibility, buyer trust, and driving overall business success.