Summary
Introduces auto-cancellation of orders if sellers fail to update order status to 'Awaiting collection' within the SLA, and outlines enforcement actions including warnings, suspensions, or bans for violations such as frequent cancellations or suspected fraud.
Why it matters
Sellers face increased risk of order auto-cancellations and severe enforcement penalties including suspension or platform bans if they do not comply with fulfillment timing requirements or if suspicious behavior is detected.
Recommended action
Sellers should closely monitor and update order statuses within the specified SLA to avoid auto-cancellations and ensure compliance to prevent enforcement actions.
Auto-Cancellation
Orders will be automatically canceled if the seller does not update the order status to "Awaiting collection" within the auto-cancellation SLA for the order type.
Tik Tok Shop may investigate and take enforcement action against sellers it reasonably believes are in violation of platform policies.
These policies include this policy, Fulfillment Policy, the After-Sale Policies, and any other agreements.
Potential enforcement actions include warnings, auto-cancellation of "In Transit" orders, suspensions, or platform bans.
Such actions may be taken in the following circumstances, but not limited to: Detection of a high frequency of order cancellations Suspicion of any violation of our policies or guidelines Suspicion of any fraudulent behavior
For more information on order auto-cancellations, please refer to the Customer Order Cancellation, Return, and Refund Policy.
No content was removed in this update.
Affects: Seller