Summary
Shipping fee policy restructured into "Shipping Fee Limits," "Excessive Shipping Fees," and "Appeals" sections. No new enforcement thresholds, timelines, or behavioral requirements introduced. Existing 7-day warning and deactivation logic preserved verbatim.
Why it matters
This is a presentation-only reorganization of guidance sellers already follow. The underlying rules—fee caps, 7-day warnings, deactivation consequences, and appeal process—remain unchanged. No new compliance action required.
Recommended action
Review restructured sections for clarity on your shipping template setup. No policy compliance changes needed; proceed with current shipping practices if already compliant with fee limits.
These limits are determined based on public carrier rates, reasonable handling costs, and customer expectations of shipping costs.
We recommend setting a flat-rate shipping fee that aligns with customer expectations of reasonable costs.
The recommended rate shown in the template reflects the optimal range suggested by Tik Tok Shop to help guide pricing.
We recommend setting a flat-rate shipping fee that aligns with customer expectations of reasonable costs.
The recommended rate shown in the template reflects the optimal range suggested by Tik Tok Shop to help guide pricing.
If no action is taken, all products associated with the affected warehouse may be deactivated.
Appeals: If a shipping fee is believed to be justified, submit through Help Center > Create Ticket > New
We recommend setting a flat-rate shipping fee that aligns with customer expectations of reasonable costs.
The recommended rate shown in the template reflects the optimal range suggested by Tik Tok Shop to help guide pricing.
These limits are determined based on public carrier rates, reasonable handling costs, and customer expectations of shipping costs.
Appeals: If a shipping fee is believed to be justified, sellers may submit supporting documentation through Help Center > Create Ticket > New Ticket.
If no action is taken, all products associated with the affected warehouse may be deactivated.
Affects: Seller
Shipping Fee Limits:
Shipping fees must fall within the allowed range set by Tik Tok Shop.
Shipping templates cannot be saved if fees exceed this range.
Excessive Shipping Fees:
Shipping fees that exceed Tik Tok Shop thresholds may be considered excessive.
Sellers will receive a 7-day warning to adjust shipping fees.
Shipping Template Restrictions:
When creating or editing a shipping template, you will not be able to save it if the shipping fee exceeds Tik Tok Shop’s allowed range.
Detected Excessive Shipping Fee:
If your shipping fees exceed Tik Tok Shop’s thresholds, you will receive a 7-day warning.
To appeal, visit Help Center > Create Ticket > New Ticket and provide supporting documentation.