Summary
The explicit prohibition against harassment, slanderous, bullying, or hateful behavior in customer communications was removed from the Customer Service Policy.
Why it matters
Removing this explicit prohibition may reduce clarity on acceptable communication standards, potentially increasing risk of inappropriate behavior in seller-customer interactions and impacting platform trust and compliance.
Recommended action
Sellers should review the updated Customer Service Policy carefully to ensure all communications remain professional and compliant with broader TikTok Community Guidelines and Seller Terms of Service despite the removal of this explicit rule.
No new content was added in this update.
Tik Tok Shop strictly prohibits any harassment, slanderous, bullying, or hateful behavior. All communications with customers must adhere to the Tik Tok Community Guidelines, as well as our Seller Terms of Service.
Affects: Seller