Summary
Policy language restructured from third-person "sellers" to second-person "you" throughout Return and Refund Requests section. All substantive rules remain unchanged.
Why it matters
This is a presentation-only change. No new requirements, deadlines, or enforcement actions introduced. Existing refund policies, liability standards, and response obligations remain identical.
Recommended action
No action required. Review updated language for clarity, but no behavioral or operational changes needed to remain compliant.
When providing after-sales services, you must strictly follow the order cancellation, returns, and refund information displayed on your product detail page.
You must ensure that your cancellation, return, and refund policies adhere to our Customer Order Cancellation, Return, and Refund Policy and Refund Without Return Program
You are solely responsible for any customer confusion or dispute arising due to unclear, incomplete, or inaccurate information.
You must swiftly and appropriately handle any resulting customer inquiry, request, or complaint and comply with applicable laws and regulations.
When providing after-sales services, you must strictly follow the order cancellation, returns, and refund information displayed on your product detail page.
You must ensure that your cancellation, return, and refund policies adhere to our Customer Order Cancellation, Return, and Refund Policy and Refund Without Return Program
You are solely responsible for any customer confusion or dispute arising due to unclear, incomplete, or inaccurate information.
You must swiftly and appropriately handle any resulting customer inquiry, request, or complaint and comply with applicable laws and regulations.
Affects: Seller, Listing