Summary
Policy reworded from third-person "Sellers" to second-person "You" throughout Provision of Accurate Information and Customer Service Response Time sections. No new requirements, deadlines, or behaviors introduced.
Why it matters
Presentation-only change clarifying existing obligations. Sellers must understand these remain binding requirements, but no new enforcement triggers or compliance deadlines are introduced by this reformat.
Recommended action
Review updated policy language to ensure team understands existing obligations remain unchanged. No immediate policy compliance action required due to reformat.
You must ensure that the information in messages sent to customers is accurate and consistent with the information on the product detail page. You must take immediate action to correct any information that is inaccurate about your product.
You are solely responsible for any customer confusion or dispute arising due to unclear, incomplete, or inaccurate information.
You must handle any resulting customer inquiries, requests, or complaints swiftly and appropriately, in compliance with all applicable laws and regulations.
You are prohibited from using misleading or fraudulent language during customer communications (such as offering better prices or discounts, favorable warranties or services, and other after-sale deductions)
You must ensure that the information in messages sent to customers is accurate and consistent with the information on the product detail page. You must take immediate action to correct any information that is inaccurate about your product.
You are solely responsible for any customer confusion or dispute arising due to unclear, incomplete, or inaccurate information.
You must handle any resulting customer inquiries, requests, or complaints swiftly and appropriately, in compliance with all applicable laws and regulations.
You are prohibited from using misleading or fraudulent language during customer communications (such as offering better prices or discounts, favorable warranties or services, and other after-sale deductions)
Affects: Seller