Summary
Sellers must now appeal individual order cancellations by contacting Customer Service directly instead of using the Seller Center appeal and dispute process.
Why it matters
This change alters the appeal process for order cancellations, potentially affecting how quickly and effectively sellers can contest cancellations and protect their shop status.
Recommended action
Sellers should update their internal procedures to direct order cancellation appeals through Customer Service and prepare relevant fulfillment documentation to support their cases.
Sellers may appeal enforcement decisions, including shop deactivation decisions, through the appeal and dispute process available in Seller Center.
To appeal individual order cancellations, sellers should contact Customer Service and provide supporting documentation that supports the order’s fulfillment status, such as valid tracking information, proof of shipment, proof of delivery, carrier acceptance scans, or other records that reasonably demonstrate the order is likely to be completed.
Sellers may appeal enforcement decisions, including shop deactivation decisions, through the appeal and dispute process available in Seller Center.
To appeal individual order cancellations, sellers should contact Customer Service and provide supporting documentation that supports the order’s fulfillment status, such as valid tracking information, proof of shipment, proof of delivery, carrier acceptance scans, or other records that reasonably demonstrate the order is likely to be completed.
Affects: Seller