Summary
The product qualification metric name changed from 'Customer Experience Index' to 'Voice of Customer Index (VoC Index)' without altering the threshold or requirements.
Why it matters
This change clarifies the terminology used for product quality measurement but does not change the underlying qualification criteria, so sellers must update their understanding and references accordingly to avoid confusion.
Recommended action
Review internal documentation and seller guidance to update the metric name to 'Voice of Customer Index (VoC Index)' to ensure consistency and clear communication with sellers.
The product’s Voice of Customer Index (Vo C Index) must be less than than 1.5 times the average Vo C of products in the same listing category. For more information, go to the Voice of Customer section under Account Health in Seller Center..
The product’s Voice of Customer Index (Vo C Index) must be less than than 1.5 times the average Vo C of products in the same listing category. For more information, go to the Voice of Customer section under Account Health in Seller Center..
Affects: Seller, Listing